OFFICE POLICIES

 
These policies protect your privacy, maintain a consistent therapeutic environment, and ensure all clients receive the highest quality of care. By scheduling with this practice, you agree to the following guidelines. 

•  Sessions are by appointment only.
•  Appointment times are reserved specifically for each client.
• Weekly attendance is recommended for effective therapeutic progress.

•  You must cancel within the timeframe outlined in your intake paperwork.
•  Late cancellations and no-shows result in fees as agreed upon in your intake forms.
•  Excessive cancellations, rescheduling, or missed appointments may result in removal from the schedule.
•  No-show fees are automatically billed to the card on file.

•  Federal and state law protects your privacy.
•  We will not release any information without a signed authorization form.
•  Parents or family members of adult clients do not have access to therapy information.
•  Confidentiality limitations (danger to self/others, abuse, etc.) are reviewed during intake.

•   Please arrive at your scheduled time; please do not arrive early.
•  If you arrive early, please wait in the car or another private location until the session begins.
•  Do not ring the doorbell or knock. Sessions may be in progress.
•  Clients may enter quietly at their appointment time.
•  Only the scheduled client is permitted inside the office. We cannot accommodate additional guests, family members, or companions due to confidentiality and HIPAA regulations.

•  We will respond to messages during regular business hours.
•  Email and portal messages are intended for scheduling or brief logistical questions only.
•  Clinical concerns, emotional processing, and therapeutic work must occur during scheduled sessions.
•  This practice does not offer crisis support.
•  In an emergency, call 911, 988, or your local crisis hotline immediately.

•  We offer telehealth sessions through a secure, HIPAA-compliant platform.
• Clients must be in a private, quiet environment with a stable internet connection.
• Do not conduct sessions while driving, at work, or in public locations.
• Telehealth is not appropriate for crises.

•  All clients must keep an active card on file.
•  Self-pay rate: $150 per 60-minute session, charged at the time of service.
•  Copays and coinsurance are charged at the time of session.
•  We submit insurance claims after each session.
•  If insurance delays, denies, or adjusts payment, we will invoice the remaining balance.
•  Please resolve unpaid invoices promptly; we will charge the card on file if we do not receive payment.
• Ongoing unpaid balances may result in a pause or termination of services.

•   Therapy is a collaborative process.
•  Consistency, engagement, and participation support effective progress.
•  Clients are expected to arrive on time, attend regularly, and communicate respectfully.
•  This practice is not suitable for individuals who need on-call support, crisis stabilization, or frequent communication outside sessions.

 Services may be paused or terminated due to:

• Repeated policy violations
•  Nonpayment or unresolved balances
•  Frequent cancellations or no-shows
•  Safety concerns
•  Appropriateness of fit
•  Client relocation outside allowed telehealth jurisdictions
• We will provide referrals when clinically appropriate.